FAQ

What is recycled leather?

Up to 75% of traditional leather is unused and often destined for landfill. All the leather used on our bags is manufactured from 1000's of tons of waste leather and made into a new, engineered product which is sustainable, durable and has the look and feel of real leather.

This manufacturing process combines traditional leather fibres without the use of unfriendly adhesives that can be harmful to the environment. Furthermore, it recycles 95% of the process water and waste streams are converted into energy which is fed back into the system.

Read more about sustainability and recycled leather.

Find out more about our Eleather supplier here.

How do I care for my bag?

Find out how to care for your Lauren Holloway bag here.

Do you offer customisation or personalised products?

Read about our customisation service here: https://www.laurenholloway.uk/pages/our-customisation-service

If you would like a product customised please email us with your request.

Unfortunately we do not offer personalised products.

Do you offer gift wrapping?

All orders are carefully wrapped in brown parcel paper or tissue paper. No invoice information is sent with the order. Please make a comment on the order if you would like a special note added.

What are your returns & exchanges policy?

Please refer to our SHOP POLICIES page for more details. 

Do you offer a tracked service for international orders?

International orders over the value of £100 are sent via a tracked and signed service. If your order is under £100 and you would like it sent tracked please email us for a quote.

How long will my order take to arrive from the United Kingdom?

Please allow between 1-4 weeks for international delivery. Please note that due to Covid-19 international shipping times may be delayed.

For information on EU shipping and customs charges please read this.